Replacement Galaxy Note 7 starts smoking, leads to plane evacuation

Samsung can’t catch a break. This time, a Southwest Airlines flight was evacuated when a passenger’s Galaxy Note 7 caught fire prior to takeoff, as first reported by The Verge.

Worryingly, the Southwest passenger claims the phone was a unit that was replaced by Samsung via the device’s recall.

The passenger, Brian Green, told the site that his Note 7 was deemed safe by Samsung, pointing to the black square symbol on his phone’s packaging and the green battery icon on the phone. The battery icon was made green by Samsung to confirm replaced Note 7s. Green said he picked up the replacement phone at an AT&T store on September 21, the first day fixed phones arrived in stores.

Southwest confirmed to TechRadar a smoking Samsung device led to the airplane evacuation, but did not state what model Samsung phone it was. However, Green took a photo of the burnt phone, which was indeed a Galaxy Note 7.

“Prior to Southwest Airlines Flight 994 departing from Louisville for Baltimore, a Customer reported smoke emitting from an electronic device,” reads a statement from the airline to us. “All Customers and Crew deplaned safely via the main cabin door.”

Southwest says it will continue to make PA announcements about the active Samsung Galaxy Note 7 recall prior to each flight.

Burned Samsung Galaxy Note 7

It’s unclear exactly why the Note 7 caught fire if it was indeed a replacement phone that’s deemed safe. It’s possible the phone could have been physically damaged, which could cause the phone’s battery to rupture and explode. We’ve asked Samsung for comment and will update this story if we get a response.

Other phones, like the iPhone 7, aren’t immune to battery explosions. On September 29, a reddit user’s iPhone 7 allegedly exploded in its packaging. It’s unclear what caused the combustion, but Apple and AT&T took care of the owner by expediting him a replacement phone. Just two days ago, an iPhone 6 Plus exploded in someone’s back pocket.

To make matters worse for Samsung, Green replaced his Galaxy Note 7 with an iPhone 7.

Source: techradar.com

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2 Comments
  1. Reply Hanna Beier October 5, 2016 at 11:45 pm

    Not even the replacements are safe now.

  2. Reply Casimer Muller October 6, 2016 at 8:49 am

    Oh for Christs sake, I'm getting my replacement on Friday and now I can imagine the twats recalling that one as well

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