Do you own a Samsung PC? Then you shouldn’t be upgrading to Microsoft’s latest operating system on that machine – and this is advice direct from the company itself regarding installing Windows 10.
It’s a pretty worrying situation when Samsung’s tech support is advising against installing the OS due to potential issues this will cause with the company’s laptops and computers, when Windows 10 has been out for almost a year now.
As The Register reports, one Samsung laptop owner (among a number who have reportedly experienced problems) whose Wi-Fi card didn’t work with the new OS contacted the company for advice and was told by UK tech support: “Honestly speaking, we don’t suggest installation of Windows 10 to any Samsung laptop or PC and we are still coordinating with Microsoft regarding to this matter. The Drivers that we have on our website are not yet compatible to the latest version of Windows.”
The technical support rep went on to say the best course of action is to keep the current version of Windows, and Samsung will advise when issues with Windows 10 have finally been ironed out.
Of course, that’s not much help to those who want to avail themselves of the free upgrade to Windows 10 – this expires at the end of next month, so folks need to upgrade before then or they’ll end up paying for the OS.
On the other hand, people who don’t want to upgrade and have been ‘forced’ into the move by Microsoft’s controversial tactics pushing Windows 10 could end up with a non-functional notebook. Either way, nothing good is happening here.
Old drivers which haven’t been updated for the new OS are certainly a major issue, with wireless cards appearing to be a persistent offender in this category. Samsung, of course, isn’t the only vendor to be having problems in this department, either.
Update (June 2): Samsung has been in touch with clarification on the matter, and a spokesperson for the company said: “We apologise for any confusion caused by a recent incident where a customer service representative mistakenly provided incorrect information about Windows 10 upgrades for Samsung notebooks.
“We would like to remind our customers that they can visit the Samsung website where there is detailed information on the Windows 10 upgrade applicability for each Samsung notebook model run by Windows 7, Windows 8 and Windows 8.1.”
Source: techradar.com
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Oh and ukusa, I find W10 great and simple to use and it hasn't made me laugh once!
The first usable public preview for Windows 10 came out in October 2014. Samsung should have been getting their drivers ready since then. That is just pure laziness.
It does simply mean that Windows 10 is not main stream for Samsung. They stop selling Windows laptop in Europe before the launch of Windows 10.
I find it very hard to believe Broadcom don't have compatible drivers. Try going to Broadcom's website for drivers for your model.
Also try Windows 7 and Windows 8.1 drivers too. I've used Windows 7 graphics drivers (old Sony which that was the only choice) without issue on Windows 10.
You could in theory even use Windows Vista drivers but that maybe troublesome. Vista through Windows 10 are all based on Windows NT 6.x architecture.
He didn't mention XP at all.
Windows 10 is a joke. Start over from where you left Windows 7; the rest of all of Microsofts "improvements", need to be burned/deleted without backup.
How about no and you f. off ?
I've been using W10 on my NP550P i7 Samsung for 12 months or more including all updates! I installed an additional 250 Gig SSD for the operating system and use the 1TB HHD as a slave drive. I have partitioned the drive and keep all up to date. Why have I not had a problem?
How's Windows XP treating you?
The fact that Samsung can't be bothered to update drivers after almost a year is sad.