Update: A spokesperson for Three has told techradar: “In March 2014 we introduced new price plans giving customers more options in the size of their data and voice bundles, as well as limits and alerts to prevent bill shock.
“We have a lot of tariffs that we no longer sell and moving customers to one of the new plans will ensure they can enjoy the benefits of these plans.”
Three also confirmed that all customers who have received a letter are out of contract, and there’s no deadline for when customers will be contacted if they are affected.
Original story: Three is doubling prices for a number of its most loyal customers in an attempt to shut down older contracts.
Those on legacy tariffs are being switched to the ‘closest’ existing deal, but in some situations that can be double what customers are paying now.
One customer told techradar that their £15 monthly deal (originally £25, but with an added £10 loyalty discount) had now been increased to £33 a month.
The new deal has all you can eat data, and unlimited minutes and texts – but it no longer includes unlimited tethering, which is now restricted to 12GB a month.
Making the books right
It means the customer is now paying £18 more a month, for fewer features. Not all customers who are affected have been notified, and Three has confirmed the process is ongoing.
If your deal is set to change, you’ll receive a letter detailing your options going forward. You have 30 days to decide to go with the new deal or cancel your contract entirely.
And it seems to be affecting a lot of customers. A lot of people are angry at the situation, and have been taking to the Three Twitter hashtag #makeitright to air their grievances.
Top Brands
Three still run the main back haul network for the UK's mobile data needs; no one in the industry is in a better place to exploit that than Three – Perhaps this is more to do with the other networks putting pressure on Three to close the tap a little more??
Three still run the main back haul network for the UK's mobile data needs; no one in the industry is in a better place to exploit that than Three – Perhaps this is more to do with the other networks putting pressure on Three to close the tap a littl??
You must be joking?
That's not what it's meant to be used for and that's why they're discontinuing these plans. It's not meant to be a replacement for home broadband.
They announced this two years ago! The One Plan was a good deal but not sustainable tariff as too many people used too much data. Three carries a disproportionate amount of data for it's customer base. I've just moved from Three as the network has been patchy recently.
Three are still offering unlimited data (with 12GB for tethering) from £20 a month (12 month contract) but you'll pay more if you want more minutes. There are only a few phone tariffs that offer more than 12GB for tethering currently and they cost more than Three's basic 'unlimited' tariff.
Amazing timing! Just last weekend I decided to leave Three for giffgaff and I was on one of their old monthly tariffs, so I too would more than likely be paying more for less.
Does that mean I cant use 500gb/month tethering on my 2011 one plan?!
They did this to me about a year ago, my contract had ended September 2014 (after having been renewed a few times) and they just said you're going to be paying this much now.
I nope'd right on outta there!
No im not. I do at least 100gb/Month on tethering. My whole house is connected by one mobile phone. Steam downloads/ps4 downloads/ps3 downloads/ Netflix/windows updates etc. All for 18/Month sim only contract. No landline needed. Download speed is around 40mbps and upload is 18mbps.