After reports that some Samsung Galaxy Note 7 devices have been catching fire, Samsung has decided to halt sales and recall any device that has been bought so far.
So if you’ve just got your hands on the new smartphone, read on to find out how you can replace your Samsung Galaxy Note 7.
Although so far it appears that only 35 devices have been affected, Samsung has deemed the risks high enough to start a costly global recall, so we’d highly recommend you return your Note 7 for a replacement or a refund.
Ring Samsung’s customer service team
Samsung Galaxy Note 7 owners in the UK should ring Samsung’s customer service team on 0330 7261000, and they will take you through the process of returning your Galaxy Note 7 for a replacement.
In the US you can call the customer service team on 1-800-726-7864 (1-800-SAMSUNG), and in Australia the number to call is 1300 362 603.
You can also start a live chat on Samsung’s support website to talk to someone immediately.
If you bought the Samsung Galaxy Note 7 in a store and are concerned you can take it back there for more advice.
US exchange program
Samsung has outlined a Galaxy Note 7 exchange program in the US, saying it will replace phones with either a new Galaxy Note 7 or a Galaxy S7 Edge and replacement of any Note 7 accessories. The company is also offering customers a $25 gift card or credit off their carrier bill.
Swapping out a current Galaxy Note 7 for a new phone could begin as early as next week, but there’s no word on when the S7 Edge would begin.
To begin the exchange process, head to the store where you bought your Note 7, or call 1-800-SAMSUNG. While it’s good Samsung is acting quickly to exchange phones, the US government is reportedly wary of its efforts as the company didn’t go through an official route to initiate the recall.
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Source: techradar.com
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since they must replace all the units and since the existing stock is all subject to the same recall, it will take some time for them to manufacture replacement units, get them to the retailers, and finally get them to the consumers. I would be surprised if they were able to get this fully completed within 3 months.
Been on phone since 9am, now 10am, with no answer. One thing I couldn't fault Apple with was customer service. i may just switch back to Apple, dreadful service this.
I called, They are currently not yet actively dealing with the recall. The rep told me that when they do the recall you will get an email. and you can't do anything intil you get the email.
Rep told me that they can't deal unless you bought direct from Samsung and to contact the retailer… who had told me to contact Samsung in accordance with their statement. No-one knows what's going on. Feel a cancelled contract coming on.